Refund and Returns Policy
S-Marketing School provides digital-only educational services and digital learning materials. No physical products are shipped, and no in-person services are provided. By purchasing any program, guide, framework, or digital service from our website, you confirm that you have read, understood, and agreed to this Refund and Returns Policy.
Because all products and services are delivered in digital format and access is granted immediately or shortly after purchase, refunds are handled under specific and limited conditions. We encourage customers to carefully review all service descriptions before completing a purchase.
A refund may be considered and granted in the following cases:
- Non-delivery of digital content, where access to the purchased service or materials was not provided due to a technical issue on our side and the issue could not be resolved within a reasonable timeframe after being reported
- Duplicate or accidental purchase, where the same digital product or service was purchased more than once by the same customer
- Unresolvable technical access issues, where the customer is unable to access the purchased content due to a system-related problem and our support team is unable to provide a solution
- Incorrect service or product delivery, where the digital content provided is materially different from the description shown on the product or service page at the time of purchase
- Billing or payment processing errors, including incorrect charges caused by system or transaction issues
Refunds will not be issued in the following situations, as these are not considered valid grounds for a return of digital services:
- change of mind after purchase or decision to no longer use the service
- lack of time, motivation, or ability to complete or engage with the digital program
- dissatisfaction based on personal expectations, learning preferences, or subjective opinions
- failure to use or access the service despite successful delivery and availability
- insufficient technical skills, experience, or equipment required to use the digital materials
- misunderstanding of the service scope, learning format, or outcomes described on the website
- partial or full use of digital content, including viewing, downloading, or accessing materials
- incompatibility with third-party tools, platforms, or software not explicitly stated as part of the service
- business, career, or personal outcomes not meeting individual expectations
To request a refund, the customer must submit a request via the contact form available on our website. The request should include the order number or proof of purchase and a clear explanation of the reason for the refund request. Supporting documentation, such as screenshots, may be requested where relevant.
All refund requests must be submitted within 14 days of the original purchase date. Requests received after this period may not be eligible for review. Each request is reviewed individually to ensure fairness and consistency with this policy.
If a refund is approved, it will be issued to the original payment method used during checkout. Refund processing times may vary depending on the payment provider and financial institution. Once a refund has been processed, access to the refunded digital content or service may be suspended or permanently revoked.
S-Marketing School reserves the right to deny refund requests that do not meet the conditions outlined in this policy or that show evidence of misuse, abuse, or repeated refund behavior.
This Refund and Returns Policy may be updated or modified at any time to reflect changes in services, legal requirements, or operational practices. Any updates will take effect immediately upon publication on this page.
If you have questions regarding this policy or need assistance related to refunds or access issues, please contact us using the website contact form. Our support team will review all inquiries carefully and respond within a reasonable timeframe.